Return Policy
Returns & Exchanges
At StrongCurves, we want you to feel confident in what you wear. If your order isn’t quite right, we’re happy to help where eligible.
Change of Mind
We accept returns for change of mind within 14 days of receiving your order.
To be eligible for a return, items must:
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Be unworn and unused
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Be in original condition
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Have all original tags attached
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Not have been washed, damaged, stained or altered
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Be returned in suitable packaging
For hygiene reasons, items that have been worn, washed or damaged cannot be accepted.
Return postage for change-of-mind returns is the responsibility of the customer.
Once your return has been received and inspected, we’ll process your refund to the original payment method. Original shipping costs are non-refundable.
Faulty or Incorrect Items
If your item arrives faulty, damaged or you receive the wrong item, please contact us as soon as possible at admin@strongcurves.com.au with:
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Your order number
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A description of the issue
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Clear photos of the item and/or fault
We’ll assess the issue and work with you to provide an appropriate remedy.
Sale Items
Sale items are eligible for returns where they meet the requirements above, unless the item is specifically marked final sale/non-returnable.
Exchanges
If you need a different size, please contact us within 14 days of receiving your order. Exchanges are subject to availability.
How to Start a Return
Email admin@strongcurves.com.au with your order number and reason for the return before sending anything back.
Please do not send items back without contacting us first.
Australian Consumer Law
Nothing in this policy is intended to exclude, restrict or modify your rights under the Australian Consumer Law. If an item has a problem covered by the Australian Consumer Law, you may have rights to a repair, replacement or refund depending on the circumstances.
We’re a small Australian business, and we genuinely appreciate your support. 💗